Profile
Support that feels calm, clear, and accountable.
Makati-based technical support specialist with experience across service desk, incident management, application support, online proctoring, MSP/MFP support, POS systems, and enterprise VR environments, with an Associate Degree in Web Application Development.
Skills
Built for technical support, systems, and service operations.
A practical mix of remote support, account management, incident handling, retail systems, collaboration tools, network troubleshooting, and AI-enabled workflow support.
Support, Systems, and Retail
Comfortable handling Tier 1 and Tier 2 troubleshooting, account access, remote sessions, incident management, user training, account provisioning, configuration, and retail/POS environments.
CRM, Collaboration, and AI Tools
Experienced with ticketing, collaboration, documentation, API testing, light scripting, and modern AI tools used to speed up support research and communication.
Experience
Ten years of steady problem solving.
Resume-based highlights across support, application operations, service desk, online proctoring, and software solutions work.
MAR 2025 - APR 2026
Tata Consultancy Services | The Warehouse Group
Contributed to the account launch, served as the first agent dedicated to incident management, and earned consistent Best in QA recognition.
OCT 2022 - FEB 2025
Genpact Philippines | Meta Workplace and Quest VR
Created client-facing technical documentation, supported app deployment and VR testing, and was recognized as Knowledge Base Master and Top Agent Performer.
APR 2019 - OCT 2022
Concentrix Inc. | Rakuten Group, Inc.
Handled first-line technical and HR support, supported users across 29 business applications, and earned Best in Reliability.
FEB 2018 - MAR 2019
Asia Premiere One Source Inc. | ProctorU
Trained AI proctoring systems for better accuracy, handled 40 sessions across 3 monitors, and earned MVP, Best Team, and Best in VSAT recognition.
JUN 2016 - FEB 2018
Fuji Xerox Philippines
Delivered field-based support for software solutions, handled 100+ top clients for technical and upgrade needs, and created floor layouts that helped close 3 major accounts.
Contact
Ready to make support feel easier.
Let's connect.
You can reach me by email, connect with me on LinkedIn, or open my resume to view my full work history and skill list. Based in Makati City, Philippines.